Get Out of Crisis Mode and Get into Strategic Mode


It’s very easy to get stuck in long-term crisis mode.

Too many calls, too many escalations, not enough staff to handle contact volumes, technology that is struggling today. These all sound like ‘crisis mode’.

You need to take a step back from the business and start building some strategic plans.

Remember – Ignoring long-term planning doesn’t make it go away.

Published On: 28th Jul 2015 - Last modified: 5th Jul 2017
Read more about - Jonty's Tips,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.