It can be quite stressful to take call after call continuously, particularly when queues are building up.
This can be particularly difficult if the telephone system is set to auto-answer (sometimes known as “Force Feed”).
One technique to ease this is to use the wrap-up timer supplied on many telephone systems.
This allows you to set a short timer of between 30 seconds or 60 seconds between calls. This gives the agent enough time to close down customer records and mentally get ready for the next call.