Hourly Capacity for Email Process


Flat design of sending mail icon

18
Filed under - Forum

Hourly Capacity for Email Process

Headcount available for one interval is 10 & email per hour is 13 & non productive time is 12%,can I the manual formula to calculate capacity

Question asked by kiran

Not Sure I Understand Your Question

So 1 person can handle 13 emails per hour?

Then 10 people could handle 130 emails per hour.

Take off 12% and you have 114 Emails per hour.

You also need to take out shrinkage out of the equation – say 35%, which reduces the capacity to 74 emails per hour.

With thanks to Jonty

Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022
Read more about - Forum


Recommended Articles

A picture of email management concept
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
Magnifying glass over staff icons
5 Ways Contact Centre Capacity Planning Needs to Change in 2022
capacity planning concept
20 Tips to Help Improve Your Capacity Planning
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.