Hourly Capacity for Email Process

Hourly Capacity for Email Process

Headcount available for one interval is 10 & email per hour is 13 & non productive time is 12%,can I the manual formula to calculate capacity

Question asked by kiran

Not Sure I Understand Your Question

So 1 person can handle 13 emails per hour?

Then 10 people could handle 130 emails per hour.

Take off 12% and you have 114 Emails per hour.

You also need to take out shrinkage out of the equation – say 35%, which reduces the capacity to 74 emails per hour.

With thanks to Jonty