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A selection of Call Centre Questions send in by our readers with Answers from our panel of experts.

Legal Implications of Call Recording
25,364
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Business Call Recording Legislation
75,167
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Answers: Has Anyone Used Incentive Schemes to Reduce Sickness Absence?
25,706
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Suggestions for Improving Agent Confidence
5,122
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Answers: I Need Competition Ideas to Help Boost Agent Morale. Any Suggestions?
64,161
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Answers: Has Anyone Implemented an Employee Council to Increase Engagement?
2,362
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Answers: Do I Try the Landline or Mobile First?
2,189
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Answers: How do I Schedule Staff for Peaky & Unpredictable Call Volumes?
7,906
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Answers: Do You Include All Abandoned Calls Within Your Statistics?
5,648
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Answers: What Level of Security Questions Need to be Asked?
39,963
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Answers: Can a Call Recording Made by a Customer be used against me?
7,616
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Answers: Suggestions for Telephone Interview Screening Questions?
7,528
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Answers: How can I design a flexible rota for agents?
3,369
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Answers: I need some advice on abandoned call targets. Can you help?
8,456
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Answers: I need a set of open questions for outbound calling – any ideas?
11,140
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Answers: Homeworking
8,657
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Answers: Improving training
4,421
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Answers: Multilingual call centres
7,365
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Answers: IVR abandon rate
7,976
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Answers: Listening In on Calls
7,843
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