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A selection of Call Centre Questions send in by our readers with Answers from our panel of experts.

Legal Implications of Call Recording
24,485
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Business Call Recording Legislation
73,853
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Answers: Has Anyone Used Incentive Schemes to Reduce Sickness Absence?
25,430
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Suggestions for Improving Agent Confidence
4,891
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Answers: I Need Competition Ideas to Help Boost Agent Morale. Any Suggestions?
63,856
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Answers: Has Anyone Implemented an Employee Council to Increase Engagement?
2,270
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Answers: Do I Try the Landline or Mobile First?
2,102
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Answers: How do I Schedule Staff for Peaky & Unpredictable Call Volumes?
7,727
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Answers: Do You Include All Abandoned Calls Within Your Statistics?
5,230
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Answers: What Level of Security Questions Need to be Asked?
38,947
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Answers: Can a Call Recording Made by a Customer be used against me?
7,464
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Answers: Suggestions for Telephone Interview Screening Questions?
7,410
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Answers: How can I design a flexible rota for agents?
3,288
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Answers: I need some advice on abandoned call targets. Can you help?
8,327
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Answers: I need a set of open questions for outbound calling – any ideas?
10,854
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Answers: Homeworking
8,324
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Answers: Improving training
4,303
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Answers: Multilingual call centres
7,226
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Answers: IVR abandon rate
7,751
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Answers: Listening In on Calls
7,442
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