How to Calculate Occupancy On Back Office Related Articles How to Calculate Occupancy in the Contact Centre What Is the Difference Between Occupancy and Utilisation? Occupancy in Contact Centres: Definition, Impact and Management Why Should Your Occupancy Rate NOT Exceed 85%? © Tiko - Adobe Stock - 408383355 772 Filed under - Forum, Back Office, Occupancy How to Calculate Occupancy On Back Office Hello, Is there a way to measure occupancy in a back office? My team interacts with customers, and after the call finishes they have to take a log and input some data. The answer is wrap up time… I know… the thing is that cause of the under staffing, I can’t put the agents in nr state and they have to do their work while on idle. Is there any other way so I can calculate occupancy? Thanks in advanced. Question asked by John I Think In This Case… I think in this case you either need some type of codes in system, or literally do a physical time and motion study (sitting beside some of them) to manually get some averages. Without having a state staff can go into, it is difficult to track actuals. With thanks to John Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 14th Apr 2022 Read more about - Forum, Back Office, Occupancy Recommended Articles How to Calculate Occupancy in the Contact Centre What Is the Difference Between Occupancy and Utilisation? Occupancy in Contact Centres: Definition, Impact and Management Why Should Your Occupancy Rate NOT Exceed 85%? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter