How to Calculate Occupancy On Back Office
Is there a way to measure occupancy in a back office?
My team interacts with customers, and after the call finishes they have to take a log and input some data.
The answer is wrap up time… I know… the thing is that cause of the under staffing, I can’t put the agents in nr state and they have to do their work while on idle.
Is there any other way so I can calculate occupancy?
Thanks in advanced.
Question asked by John
I Think In This Case…
I think in this case you either need some type of codes in system, or literally do a physical time and motion study (sitting beside some of them) to manually get some averages. Without having a state staff can go into, it is difficult to track actuals.
With thanks to John