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Articles - Back Office

Discover our range of materials on optimising back-office processes to support front-line operations in BPO and contact centres.

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How to Calculate Occupancy On Back Office

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Back Office Service Level

12 Guaranteed Ways to Ruin Your Integration With the Back Office

5 Ways to Reconnect Your Back and Front Office

How Do I… Integrate my Back Office into the Contact Centre?

How Contact Centre Technology Can Improve the Back Office

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Social Media Survey Results

Top Tips for Back-Office WFM

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Call Centre Salary Survey 2011

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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