Articles - Occupancy

occupancy pie chart

549

What Is Occupancy?

abstract numbers

967

What Is the Right Figure for Contact Centre Occupancy?

linked wooden people

219

How to Calculate Occupancy On Back Office

different coloured figures

3,771

Difference Between Occupancy and Utilization

Time and calendar concept

328

How Do You Calculate Chat Occupancy?

relationship with occupancy

336

Relationship of Shrinkage and Phone Occupancy

Maximum Occupancy the Most Common Resource Planning Mistake

1,056

Maximum Occupancy – The Most Common Resource Planning Mistake

Girl with abacus on a cyan background

270,035

How to Work Out How Many Staff You Need in a Contact Centre

6,248

Why Should Your Occupancy Rate NOT Exceed 85%?

76,577

What Is the Difference Between Occupancy and Utilisation?

45,845

How to Calculate Productivity in the Contact Centre

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

152,000

What Are the Industry Standards for Call Centre Metrics?

How to calculate occupancy featured image

205,250

How to Calculate Occupancy

The Erlang C Formula

277,706

Erlang C Formula – Made Simple With an Easy Worked Example

235,910

The Best KPIs to Use in Your Call Centre

11,627

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

145,022

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

kpi definition

2,901

What is a Key Performance Indicator (KPI)?

8,617

How Do I… Manage and Schedule Multi-Skilled Agents?

blender fruit

5,395

What is a Blended Agent?

22,799

14 Ideas for Your Team Incentive Programmes

available

16,279

What is Available Time?

4,175

What’s Next With… Forecasting Technology?

11,390

36 Ways to Boost Contact Centre Productivity