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Articles about Occupancy

What Is the Difference Between Occupancy and Utilisation?

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Contact Centre Jargon and Terminologies

226,252

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How to Calculate Productivity in the Contact Centre

20,718

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

49,677

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How to Calculate Occupancy

96,981

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

102,878

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The Best KPIs to Use in Your Call Centre

222,234

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

5,032

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

115,148

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How to Work Out How Many Staff You Need in a Contact Centre

96,372

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Key Performance Indicator (KPI)

1,934

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How Do I… Manage and Schedule Multi-Skilled Agents?

5,413

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3,343

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14 Ideas for Your Team Incentive Programmes

18,562

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9,071

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What’s Next With… Forecasting Technology?

3,000

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36 Ways to Boost Contact Centre Productivity

9,931

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30 Strategies for Improving Agent Productivity

46,369

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Should agents be allowed to read between calls?

4,620

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Recorded Webinar: The Power of One in Call Centre Staffing

6,698

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