Articles - Occupancy

occupancy pie chart

What Is Occupancy?

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What Is the Right Figure for Contact Centre Occupancy?

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How to Calculate Occupancy On Back Office

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Difference Between Occupancy and Utilization

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How Do You Calculate Chat Occupancy?

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Relationship of Shrinkage and Phone Occupancy

Maximum Occupancy the Most Common Resource Planning Mistake

Maximum Occupancy – The Most Common Resource Planning Mistake

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How to Work Out How Many Staff You Need in a Contact Centre

Why Should Your Occupancy Rate NOT Exceed 85%?

What Is the Difference Between Occupancy and Utilisation?

How to Calculate Productivity in the Contact Centre

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What Are the Industry Standards for Call Centre Metrics?

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How to Calculate Occupancy

The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

The Best KPIs to Use in Your Call Centre

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

kpi definition

What is a Key Performance Indicator (KPI)?

How Do I… Manage and Schedule Multi-Skilled Agents?

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What is a Blended Agent?

14 Ideas for Your Team Incentive Programmes

available

What is Available Time?

What’s Next With… Forecasting Technology?

36 Ways to Boost Contact Centre Productivity