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Articles about Occupancy

Why Should Your Occupancy Rate NOT Exceed 85%?

2,154

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What Is the Difference Between Occupancy and Utilisation?

37,854

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Contact Centre Jargon and Terminologies

266,341

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How to Calculate Productivity in the Contact Centre

32,516

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

89,106

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How to Calculate Occupancy

155,114

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

162,096

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The Best KPIs to Use in Your Call Centre

229,441

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

7,361

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

128,722

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