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Articles - Occupancy

Discover our range of materials on managing occupancy in contact centres, to ensure optimal staffing and productivity levels.

Video Image: Top Tips to Optimize Occupancy and Utilization

Top Tips to Optimize Occupancy and Utilization

occupancy pie chart

What Is Occupancy?

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What Is the Right Figure for Contact Centre Occupancy?

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How to Calculate Occupancy On Back Office

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Difference Between Occupancy and Utilization

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How Can I Calculate Agent Availability %?

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How Do You Calculate Chat Occupancy?

relationship with occupancy

Relationship of Shrinkage and Phone Occupancy

Video Image: Maximum Occupancy – The Most Common Resource Planning Mistake

Maximum Occupancy – The Most Common Resource Planning Mistake

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How to Calculate Staffing in a Contact Centre

Why Should Your Occupancy Rate NOT Exceed 85%?

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Occupancy in Contact Centres: Definition, Impact and Management

What Is the Difference Between Occupancy and Utilisation?

How to Calculate Productivity in the Contact Centre

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

Person using a calculator with the words calculate contact centre occupancy

How to Calculate Occupancy in the Contact Centre

A black calculator with pen on solid blue background with the erlang c formula

Erlang C Formula – Made Simple With an Easy Worked Example

The Best KPIs to Use in Your Call Centre

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

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Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

kpi definition

What is a Key Performance Indicator (KPI)?

How Do I… Manage and Schedule Multi-Skilled Agents?

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What is a Blended Agent?

14 Ideas for Your Team Incentive Programmes