Articles about Occupancy

Girl with abacus on a cyan background

201,582

How to Work Out How Many Staff You Need in a Contact Centre

3,460

Why Should Your Occupancy Rate NOT Exceed 85%?

54,642

What Is the Difference Between Occupancy and Utilisation?

304,970

Contact Centre Jargon and Terminologies

38,273

How to Calculate Productivity in the Contact Centre

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

113,072

What Are the Industry Standards for Call Centre Metrics?

175,550

How to Calculate Occupancy

The Erlang C Formula

209,484

Erlang C Formula – Made Simple With an Easy Worked Example

232,671

The Best KPIs to Use in Your Call Centre

8,875

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

137,426

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

2,408

Key Performance Indicator (KPI)

7,654

How Do I… Manage and Schedule Multi-Skilled Agents?

4,583

21,419

14 Ideas for Your Team Incentive Programmes

13,728

3,788

What’s Next With… Forecasting Technology?

10,905

36 Ways to Boost Contact Centre Productivity

54,381

30 Strategies for Improving Agent Productivity

5,050

Should agents be allowed to read between calls?

7,755

Recorded Webinar: The Power of One in Call Centre Staffing

15,246

Workforce Management FAQs

39,075

A Beginner’s Guide to Adherence Management

24,714

Managing Call-Backs in the Call Centre