Articles - Occupancy

occupancy pie chart

1,733

What Is Occupancy?

abstract numbers

1,391

What Is the Right Figure for Contact Centre Occupancy?

linked wooden people

458

How to Calculate Occupancy On Back Office

different coloured figures

9,532

Difference Between Occupancy and Utilization

Time and calendar concept

931

How Do You Calculate Chat Occupancy?

relationship with occupancy

752

Relationship of Shrinkage and Phone Occupancy

Maximum Occupancy the Most Common Resource Planning Mistake

1,254

Maximum Occupancy – The Most Common Resource Planning Mistake

Girl with abacus on a cyan background

308,818

How to Work Out How Many Staff You Need in a Contact Centre

8,639

Why Should Your Occupancy Rate NOT Exceed 85%?

90,864

What Is the Difference Between Occupancy and Utilisation?

51,761

How to Calculate Productivity in the Contact Centre

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

185,695

What Are the Industry Standards for Call Centre Metrics?

How to calculate occupancy featured image

228,593

How to Calculate Occupancy

The Erlang C Formula

322,922

Erlang C Formula – Made Simple With an Easy Worked Example

237,465

The Best KPIs to Use in Your Call Centre

12,629

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

148,654

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

kpi definition

3,606

What is a Key Performance Indicator (KPI)?

9,352

How Do I… Manage and Schedule Multi-Skilled Agents?

blender fruit

6,180

What is a Blended Agent?

23,402

14 Ideas for Your Team Incentive Programmes

available

18,566

What is Available Time?

4,385

What’s Next With… Forecasting Technology?

11,646

36 Ways to Boost Contact Centre Productivity