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Articles about Occupancy

Why Should Your Occupancy Rate NOT Exceed 85%?

2,057

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What Is the Difference Between Occupancy and Utilisation?

31,286

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Contact Centre Jargon and Terminologies

255,951

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How to Calculate Productivity in the Contact Centre

29,694

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

75,781

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How to Calculate Occupancy

126,382

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

144,549

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The Best KPIs to Use in Your Call Centre

227,604

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

6,875

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

124,777

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How to Work Out How Many Staff You Need in a Contact Centre

133,677

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Key Performance Indicator (KPI)

2,153

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How Do I… Manage and Schedule Multi-Skilled Agents?

6,370

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4,073

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14 Ideas for Your Team Incentive Programmes

20,039

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11,200

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What’s Next With… Forecasting Technology?

3,329

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36 Ways to Boost Contact Centre Productivity

10,411

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30 Strategies for Improving Agent Productivity

50,596

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Should agents be allowed to read between calls?

4,845

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