Articles - Occupancy

abstract numbers

1,220

What Is the Right Figure for Contact Centre Occupancy?

linked wooden people

78

How to Calculate Occupancy On Back Office

different coloured figures

622

Difference Between Occupancy and Utilization

Time and calendar concept

84

How Do You Calculate Chat Occupancy?

relationship with occupancy

84

Relationship of Shrinkage and Phone Occupancy

Maximum Occupancy the Most Common Resource Planning Mistake

1,317

Maximum Occupancy – The Most Common Resource Planning Mistake

Girl with abacus on a cyan background

244,246

How to Work Out How Many Staff You Need in a Contact Centre

4,846

Why Should Your Occupancy Rate NOT Exceed 85%?

68,685

What Is the Difference Between Occupancy and Utilisation?

42,184

How to Calculate Productivity in the Contact Centre

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

136,159

What Are the Industry Standards for Call Centre Metrics?

How to calculate occupancy featured image

192,835

How to Calculate Occupancy

The Erlang C Formula

249,623

Erlang C Formula – Made Simple With an Easy Worked Example

234,694

The Best KPIs to Use in Your Call Centre

10,639

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

142,586

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

kpi definition

2,564

What is a Key Performance Indicator (KPI)?

8,129

How Do I… Manage and Schedule Multi-Skilled Agents?

blender fruit

4,849

What is a Blended Agent?

22,179

14 Ideas for Your Team Incentive Programmes

available

15,043

What is Available Time?

4,023

What’s Next With… Forecasting Technology?

11,092

36 Ways to Boost Contact Centre Productivity

56,186

30 Strategies for Improving Agent Productivity