Occupancy | Call Centre Helper

Articles about Occupancy

The Top Stories of 2018

612

What Is the Difference Between Occupancy and Utilisation?

1,848

Contact Centre Jargon and Terminologies

174,783

How to Calculate Productivity in the Contact Centre

5,851

What Are the Industry Standards for Call Centre Metrics?

16,379

How to Calculate Occupancy

39,000

The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

39,151

The Best KPIs to Use in Your Call Centre

208,200

10 Things You Must Know to Calculate How Many Contact Centre Advisors You Need

2,547

Call Centre Erlang Staffing Calculator – v 4.2 – Now With Call Abandons and Day Planner

92,157