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How to Create a More Consistent Customer Experience Live Q&A

Published On: 4th Mar 2021 09:50

March 25th | 1 PM ET

Consistency is a huge challenge for contact centers. While some agents can confidently assist customers with ease, others feel completely overwhelmed and struggle to keep up. A few just wing it and are completely unpredictable. Customers feel the impact, where some have a great experience and others are ready to share horror stories with everyone they know.

In this live Q&A session you’ll learn how to help your agents deliver a consistently great customer experience. Get your toughest customer experience questions answered by best-selling author Jeff Toister and ProcedureFlow’s Micah Peterson.

You’ll walk away with strategies you can implement in your contact center, and the first 100 attendees will learn even more with a free copy of Jeff’s book: The Guaranteed Customer Experience.

About
ProcedureFlow

ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.

Find out more about ProcedureFlow

Author: Robyn Coppell

How to Create a More Consistent Customer Experience Live Q&A

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