Industry Insights

Guest posts from our Industry Experts

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Working Remotely: The 2019 Recipe to High Productivity

185

What Role Will Chatbots Play in 2020?

230

5 Ways to Reduce Cart Abandonment

174

4 Tips for Using Gamification to Improve Agent Performance

657

Who Planned to Be a Planner?

404

Measuring Customer Satisfaction and Why It’s So Important

382

7 Steps to Improve Customer Experience in Contact Centres

512

Conversational AI: Customer Engagement in the Age of Messaging

473

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How Agent Self-Assessment Improves Customer Engagement

406

Implementing Artificial Intelligence Through the Cloud

568

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