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We May All Be Different BUT We Are All Irrational!
139
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Recruitment Industry Wastes More Than a Quarter of the Working Week on Inefficient Practices
176
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Best Practices to Improve Customer Experience in a Call Centre
295
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6 Rules for Mastering the Art of Conversation
985
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Five Ways to Deal Effectively With Staff Sickness in a Call Centre
206
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Can Poor Customer Service Cause The Demise Of An Entire Industry?
273
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Bringing Multilingual Language Support to Helpdesks
218
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The Future is Conversational
208
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Why Chatbots Won’t Necessarily Replace Humans
248
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Four Things Successful Sales Teams Have in Common with Top Sports Teams
421
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Six Good Self-Service Habits to Get Into
268
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Defining the Tactical Call Centre Quality Assurance Framework
248
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10 Truths About Social Customer Service
334
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Be Honest: Are You Communicating Effectively?
220
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Are Your Service Employees No Better Than a Statue in the Park?
204
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What Should a Great Workforce Management Solution Deliver?
289
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The Seven Elements of Exceptional Customer Service
468
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Contact Centre Planning – Whose Job Is It Anyway?
502
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Workforce Management (WFM) and Employee Engagement Is a No Brainer – 3 Key Areas to Consider
388
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Celebrate! Diversity, Creativity and Community in the Customer Experience
335
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