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Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations.

Contact Name: Jane Price

Tel No: +1 (866) 637-9049

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Interactions was founded with the belief that we could combine technology and human intelligence to improve the way businesses and their customers communicate. To us, that meant helping people have natural, open conversations with the brands they trust – when, how and where they want. It is our core belief that technology should accommodate the customer, not the other way around.

Since 2004, we’ve been expanding what’s possible in customer care through conversational Intelligent Virtual Assistants. With our proprietary Adaptive Understanding technology, we were the first to apply the combination of Artificial Intelligence and human understanding capable of taking on the tasks of customer service agents.

The result? Conversational, engaging interactions across channels. Vastly improved self-service accuracy. Customers and businesses getting more done in less time.

Interactions successfully connects millions of consumers with the brands they love each day. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.

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Twitter Handle: @interactionsco
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Address: 31 Hayward Street, Franklin, MA 02038



  • Contact Centre Solutions
  • Customer Experience
  • Self-Service

The Latest Articles Featuring Interactions:
Latest White Papers from Interactions:

As brands focus on improving the customer experience, incorporating automation into customer interactions is becoming more important. In this white paper, readers will learn about chatbots and intelligent virtual assistants (IVAs) and what should you consider when selecting a solution.

Voice biometrics is a convenient and secure method of authenticating a speaker’s identity using a few words. In this white paper, readers will learn the advantages, how to effectively build a business case and how to implementation a successful solution.

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