Interactive Intelligence Positioned as a Leader in Gartner Magic Quadrant

Company positioned as a Leader second year in a row; only company also named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Interactive Intelligence, a global provider of cloud services for customer engagement, communications and collaboration, has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Center as a Service, North America for the second year in a row.

Interactive is the only vendor to be named a Leader in both the Gartner North America CCaaS and worldwide Contact Center Infrastructure Magic Quadrants.

The Gartner 2016 Magic Quadrant for Contact Center as a Service, North America provides an analysis of vendors in the market based on their ability to execute and completeness of vision.

“As the vendor positioned furthest in the CCaaS Leader’s Quadrant for completeness of vision, we believe we offer customers not only a proven cloud solution, but one that can truly transform their customer engagement strategy for a serious competitive advantage,” said Dr. Donald Brown, Interactive Intelligence founder and CEO.

According to the report, Gartner’s description of a Leaders states: “Given that the CCaaS market in North America is still maturing, Leaders can best be described as those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems.”

Interactive Intelligence offers a public, microservice-based cloud solution called PureCloud Engage designed for organizations of all types and sizes. Built atop the Amazon Web Services Cloud, PureCloud Engage was designed for rapid deployment, ease of use, maximum flexibility and scalability, and continuous delivery of innovative applications.

The company also offers Communications as a Service (CaaS), a private, single-tenant cloud solution designed for mid-size to large contact centers. CaaS is based on Interactive’s on-premises customer engagement software suite, Customer Interaction Center (CIC).