Leaders in Service – The Route to Excellence

Join Rutz Consulting and world-renowned leaders within the contact centre industry and dive deep into the route of delivering excellence.

Are you curious about the journey to achieving excellence? Perhaps you’re a customer experience superstar but would like to know more about supporting your team’s wellbeing? Whether your firm has 20 or 200 people, or you’re just starting out in the contact centre industry, this summit is for you.

Rutz Consulting is Europe’s leader in delivering operational excellence and is passionate about uncovering the potential within the contact centre industry. Following on from the success of the Leading Ladies & Gents series on the Operational Excellence podcast, we’re taking our knowledge to the next level and hosting a global summit to showcase excellence in action.

From customer experience to managing the wellbeing of your team, we will explore the fundamentals of the customer journey and help your contact centre to thrive. What’s more, you will have the chance to network with other professionals, all while raising vital funds for Maggie’s Forth Valley.

Don’t just take our word for it! This event is an opportunity to hear from world-renowned leaders within the contact centre industry and learn from their extensive knowledge and understanding of achieving operational excellence.