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Maintaining Service Quality Remotely: The Webinar Series


About the Event

Join our industry experts on a series of 15 minute webinars delivering practical advice on maintaining service quality and agent motivation whilst operating remotely.

Each episode covers one of the challenges experienced by remote teams and provides guidance and solutions available to customer support teams.

  • Webinar 1 – How to maintain service quality with a remote customer support team
  • Webinar 2 – How to motivate remote customer support teams
  • Webinar 3  – 3 actions that will support team leaders in managing remote customer support teams
  • Webinar 4 – Tips for providing feedback and holding effective 1:1 remote sessions
  • Webinar 5 – 5 ways to embrace technology to support remote working
  • Webinar 6 – How to continue demonstrating compliance with remote teams

Date and Time

Starting:
Wednesday 18th March 2020

Location

Online

Organisers

Date and Time

Starting:
Wednesday 18th March 2020

Location

Online


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