Recorded Webinar: Managing People Remotely Related Articles Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: The New Thinking Behind Great Contact Centre Leadership Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Recorded Webinar: Managing Change in the Contact Centre 950 Filed under - Recorded Call Centre and Customer Experience Webinars, Charlie Mitchell, NICE CXone Over 2020, you will have tweaked your homeworking strategy, in terms of working environments, security, engagement, costs and everything else. But now is the time for a refresh. To motivate your team in new ways and gain lots more insights into how they are performing. This webinar is here to help you, with lots of expert advice for how you can better support your people from far away. Agenda Introductions – Charlie Mitchell, Call Centre Helper Natalie Calvert, CX High Performance Click here to view the slides Koby Amedume, NICE inContact Click here to view the slides Topics Discussed How can you nurture performance from far away? Great working practices to support remote working What can you do to ensure agent well-being? How to alleviate safety and security concerns How to use remote working to improve resource planning Top tips from the audience Winning tip – “You could open up a teams chat for BAPSAP (Bring A Problem Solve A Problem) for team members to resolve the issue within their peer group. Quick way of building knowledge.” thanks to AlexU1 Original Webinar date: 25th February 2021 Webinar Timeline 0:19: Introductions – Charlie Mitchell, Call Centre Helper 4:30: Natalie Calvert, CX High Performance Presentation 12:47: Poll with results from the audience. Asking “On a Scale of 1-5, How Well do You Feel Your Organization is Delivering on Its Remote Working Responsibilities?” 15:19: Poll with results from the audience. Asking “On a Scale of 1-5, How do You Rate Your Team Leaders / Managers Abilities to Manage Remote Workers?” 16:55: Top Tips, Opinions and Questions from the audience 23:31: Natalie Calvert, CX High Performance Presentation 31:40: Take-aways from Natalie’s presentation 34:15: Quiz 38:27: Koby Amedume, NICE inContact Presentation 44:25: Poll with results from the audience. Asking “What Type of Gamification do You Currently Have in Your Contact Centre?” 54:30: Take-aways from Koby’s presentation 55:42: Top Tips, Opinions and Questions from the audience 1:01:03: Winning Tip Panellists Natalie Calvert CX High Performance Koby Amedume NICE inContact Charlie Mitchell Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE CXone Register Now! Author: Rachael Trickey Published On: 16th Feb 2021 - Last modified: 22nd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Charlie Mitchell, NICE CXone Recommended Articles Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: The New Thinking Behind Great Contact Centre Leadership Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Recorded Webinar: Managing Change in the Contact Centre Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter