New e-Learning Platform set to Improve ROI on Training and Development 266 Filed under - Archived Content, Ember Organisations struggling to train and retain skills can now benefit from a new interactive e-learning platform – ERROL. Designed to make onboarding, training and learning reinforcement more effective, it’s already showing positive results through increased sales, improved employee engagement, reduced handling times and positive customer service feedback. The platform is the brainchild of customer service expert Carolyn Blunt from Ember Real Results, voted most respected person in the UK Contact Centre industry 2012, and co-author of the book titled “Delivering Effective Social Customer Service”. Carolyn’s hands-on approach to training and her passion for delivering excellent customer service is rivalled only by her consistency in delivering tangible results. Ember Real Results has a strong focus on finding unique ways to engage with employees to ensure that they retain the knowledge shared in training sessions so that they can continually add value to their employers and customers. Carolyn’s years of contact centre training experience has helped to create a platform that is easy to use and integrates with existing knowledge management systems. Specifically, engagement and learning achievements can be easily monitored. Learners sign up and receive daily quizzes via email which test their knowledge and reinforce learning. ERROL encourages healthy competition and is a great way of introducing gamification in organisations. Managers can easily track participation, identify learning needs and assess knowledge levels through detailed reports. The platform can also be used for onboarding which is made easy through a drip feed learning approach. This ensures learning is not overwhelming for new employees and that the knowledge they gain is more easily retained. ERROL is a simple but effective knowledge assessment and retention platform based on the principle of gamification and delivered through digital channels. This is aimed at helping managers achieve a significantly better ROI on their learning and development programs through learning reinforcement. Author: Robyn Coppell Published On: 5th Oct 2017 - Last modified: 5th Mar 2020 Read more about - Archived Content, Ember Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter Editor's Pick Tackle the 3 A’s – Absence, Agent Burnout, and Attrition 10 Ways to Be More Customer Centric 21 Tips to Make Your Customers Feel Truly Valued Top 10 Use Cases for Speech Analytics Latest Resources Report: The Inner Circle Guide to AI-Enabled Agent Assistance SPARK Matrix: Speech Analytics, Q1 2024 Report Upcoming Events Completing the Wellbeing Picture – Webinar Fri 19 Apr 2024 Project Voice Annual Conference Mon 22 Apr 2024 Latest Insights Three Bold Predictions for the Future of Customer Interactions in Contact Centres Now is the Time to Adapt and Embrace AI Featured Articles The Key Elements of a CX Lifecycle and Ways to Improve It 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service? Popular in Category The Threat of Voice Ageing in Voice Biometrics Security How to Activate the Agent of the AI-Fueled Future – Webinar