New field service management app

mplsystems has extended its field service solution with the addition of powerful integrated mobile apps that support both client self-service and field worker activities.

The company’s new iMobile functionality supports all major mobile platforms and allows field-service management staff to minimise response times and reduce their administrative workloads, while easy-to-use client self-service apps help customers to make and amend bookings and get immediate status updates on their service requests.

iMobile field management solutions take advantage of mplsystems’ cloud IT platform and are available on a pay-per-usage SaaS basis.

In addition to functionality for engineers, field service customers can contact and interact with organisations via the easy-to-use iMobile app.

The solution also includes powerful new features including 2- and 3-way chat, enabling real-time messaging between all the parties associated with a service request – the customer, the engineer and the contact centre/service desk.

“With our latest field service management solution we’re providing a true end-to-end solution, from a dedicated app on the customer’s mobile and a web portal for customer or contact centre use, right through to specialist rota, parts & asset management, scheduling and optimisation, CRM and reporting capabilities on the engineer’s smartphone or tablet,” commented mplsystems’ CEO, Paul White.

The field service management solution provides service management staff, regardless of where they are within the organisation, with a view of completed, live and planned field activities, along with the ability to receive, schedule and dispatch requests across a range of channels.

Click here for more information: www.mplsystems.co.uk