NiCE Cognigy Introduces AI Ops Center

NiCE has launched AI Ops Center, a new control hub for its NiCE Cognigy platform, designed to keep enterprise AI Agents reliable, secure, and continuously available at scale.

“CX AI plays a central role in how organizations serve customers,” said Philipp Heltewig, General Manager, NiCE Cognigy and Chief AI Officer. “With AI Ops Center, we’re delivering peace of mind for CX leaders and operations teams, giving them the control and confidence they need to run AI Agents as part of their core operations.”

As organizations expand their use of AI across multiple channels and languages, operational complexity grows, and a single point of failure can take systems offline and cascade into thousands of failed conversations.

AI Ops Center addresses this by providing a unified command dashboard that gives CX, operations, and technical teams real-time performance visibility, proactive issue detection, and tools to resolve problems before they affect customers.

The platform acts as an operational backbone for enterprise AI deployments, helping teams monitor, troubleshoot, and optimize AI systems.

Its capabilities include live visibility, instant error notifications, and root cause investigation, empowering enterprises to troubleshoot smarter, prevent costly escalations, and maintain customer trust.

Key Benefits of AI Ops Center

• Assurance & Continuity – Keep AI Agents at peak performance with proactive monitoring and alerts.
• Speed & Empowerment – Identify, isolate, and resolve issues instantly, cutting Mean Time to Recovery (MTTR), ticket volumes, and workloads on technical support teams.
• Efficiency & ROI – Maximize project success and investments in AI with seamless operations.

For more information about NiCE - visit the NiCE Website

About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Find out more about NiCE

Author: Robyn Coppell
Reviewed by: Jo Robinson