NICE Wins 2022 “Customer Experience Technology of the Year” Award Related Articles Our Top Use Cases for AI in Customer Service Top 10 Contact Centre Software and Technology 2017 - The Results NICE Enlighten AI Receives Two Product of the Year Awards NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Award © vegefox.com - Adobe Stock - 132894190 Filed under - Contact Centre News, NICE NICE has announced that the 2022 National Technology Awards has named NICE Enlighten AI as its “Customer Experience Technology of the Year ” award winner. In its sixth year, the awards programme is a comprehensive celebration of leading technology across a range of industries and is organized by National Technology News, part of Perspective Publishing, a leading publishing and events company. The customer experience technology category rewards companies that deliver innovative solutions that make use of data and omnichannel to ensure a seamless, efficient and positive customer experience. This is NICE Enlighten’s second consecutive award win from National Technology News. Enlighten AI injects intelligence into every step of the customer journey. Purpose-built and focused on creating smart, connected self-service and human assisted interactions for customer engagement, Enlighten AI turns customer service into a powerful competitive differentiator for all brands across multiple industries. “NICE is thrilled to receive, for the second time, this award which acknowledges our continued commitment to our customers and helping them to deliver their own exceptional customer experiences with innovative AI technology,” said Barry Cooper, President, NICE Workforce and Customer Experience Group. “The role of AI in enhancing the customer experience continues to expand and serve as a genuine competitive advantage for brands today. We are honoured to receive this recognition.” NICE Enlighten AI is the leading innovation that helps brands deliver personalized, frictionless customer service and experiences at scale. Based on 30+ years of industry experience and research, Enlighten AI analyses every second of each customer interaction to provide deeper insights and a holistic understanding of the customer experience. Meeting customers on the channels of their choice, Enlighten AI makes the entire contact centre smarter via objective and complete analysis of every interaction. For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 21st Jun 2022 Read more about - Contact Centre News, NICE Recommended Articles Our Top Use Cases for AI in Customer Service Top 10 Contact Centre Software and Technology 2017 - The Results NICE Enlighten AI Receives Two Product of the Year Awards NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Award Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter