NICE has announced that the 2022 National Technology Awards has named NICE Enlighten AI as its “Customer Experience Technology of the Year ” award winner.
In its sixth year, the awards programme is a comprehensive celebration of leading technology across a range of industries and is organized by National Technology News, part of Perspective Publishing, a leading publishing and events company.
The customer experience technology category rewards companies that deliver innovative solutions that make use of data and omnichannel to ensure a seamless, efficient and positive customer experience. This is NICE Enlighten’s second consecutive award win from National Technology News.
Enlighten AI injects intelligence into every step of the customer journey. Purpose-built and focused on creating smart, connected self-service and human assisted interactions for customer engagement, Enlighten AI turns customer service into a powerful competitive differentiator for all brands across multiple industries.
“NICE is thrilled to receive, for the second time, this award which acknowledges our continued commitment to our customers and helping them to deliver their own exceptional customer experiences with innovative AI technology,” said Barry Cooper, President, NICE Workforce and Customer Experience Group.
“The role of AI in enhancing the customer experience continues to expand and serve as a genuine competitive advantage for brands today. We are honoured to receive this recognition.”
NICE Enlighten AI is the leading innovation that helps brands deliver personalized, frictionless customer service and experiences at scale. Based on 30+ years of industry experience and research, Enlighten AI analyses every second of each customer interaction to provide deeper insights and a holistic understanding of the customer experience.
Meeting customers on the channels of their choice, Enlighten AI makes the entire contact centre smarter via objective and complete analysis of every interaction.
To find out more about NICE, visit their website.