Noble Exchange

THE DATE: Thursday 30th January 2014

THE LOCATION: The Westin Dublin Hotel in Dublin

THE DETAILS:

“How to Increase Contact Centre Productivity Whilst Improving Customer Service”

This breakfast briefing is a fast paced, high level overview specifically designed to focus on how contact centres can increase productivity whilst at the same time improve customer service. Delegates will receive an overview of the latest workforce optimisation technology and how this, combined with training, can dramatically improve the customer experience. The speakers will be giving concise presentations, using real life examples of ways to improve operations, customer service and ROI.

Agenda:

• 08.30 – Registration
• 09.15 – Introductions – Martin Morris, Noble Systems
• 09.30 – How to responsibly optimise your contact centre with Workforce Optimisation & Quality Management – Charlie Snedden, Noble Systems
• 10.15 – Break
• 10.30 – How to turnaround underperforming agents – Carolyn Blunt, Real Results Training

THE ORGANISERS: Noble Systems