Nordic region hosts Customer Experience summit

Customer Management IQ are holding a 3-day summit in Stockholm on 27th – 29th November 2013.

The Nordic region is making big strides in customer experience innovation. But with customer requirements, demands and expectations constantly changing, how can you stay ahead of the game and deliver exceptional customer experience in a highly competitive regional market?

‘Customer Experience Transformation: Nordics’ is specific to the Nordic region and dedicated to driving customer-centric engagement, experience and process to offer seamless, efficient Customer Experience in the multi-channel era.

The itinerary for the 3-day summit includes:

• Digital Transformation: harnessing technological innovation to drive improved e-commerce, insight and customer contact
• Cultural change: how to achieve stakeholder buy-in and employee engagement to drive Customer Experience transformation
• Actionable Customer Insights: effectively incorporating customer data, feedback and profiling into strategic decision-making
• Contact Centre ‘Motherships’: driving improved customer experience through multi-channel contact centres and engaged agents
• Aligning Customer Experience to Strategic Growth: demonstrating the value of the customer experience on the balance sheet

There will be a number of guest speakers attending the event, including:

• Mikael Karlsson, Mobile Marketing Lead, Volvo On Call
• Donal Crotty, Director – Customer Advocacy, F-Secure
• Sami Hammoudeh, Director – Customer Insights, Aramex