North West Contact Centre Awards – Winners Announced 1,751 Filed under - Archived Content The North West Contact Centre 2014 award winners have been announced. The Contact Centre Awards is an annual event hosted by CallNorthWest, who play an important role in supporting the call and contact centre sector. The awards ceremony recognised the achievements of individuals, teams and organisations within the Call Centre Sector – and was hosted by author, actor and comedian, Dominic Holland. “I am immensely proud of all our finalists, they are a credit to the customer management sector,” said John Lonsdale at UCLan, who gave the opening address. “This evening was a fitting celebration; it was inspiring to see the enthusiasm and passion for customer service shown by our winners, a truly exceptional evening”. Individual Awards Agent of the Year Winner – Louise Sullivan, United Utilities Highly Commended – Philippa Squires Team Leader of the Year Winner – Rebecca Pilkington, Paymentshield Highly Commended – Gemma Kirkham, British Gas Support Person of the Year Winner – Emma Woodrow, New Charter Housing Trust Group Highly Commended – Lucy O’Shea, Paymentshield Contact Centre Hero of the Year Winner – Phil Curwen, Lancashire Care NHS Foundation Trust Highly Commended – Barbara Heaney, Home Retail Group Contact Centre Manager of the Year Winner – Stuart Staveley, Serco Company Categories Best Implementation of Technology Winner – New Charter Housing Trust Group Best Training Programme Winner – Ageas Insurance Solutions Highly Commended – Barclaycard (LEO) Highly Commended – Places for People Best Customer Experience Programme Winner – United Utilities Highly Commended – RSA Motability Best Multi Channel Customer Service Winner – Matalan Support Team of the Year Winner – Learning and Development, Paymentshield Learning and Development Highly Commended – Customer Service Operations Coaching Team, JDWilliams Frontline Team of the Year Winner – Gold Medal Travel Group – Group Sales team, Gold Medal Travel Group Highly Commended – Escalations Team, United Utilities Highly Commended – Claims Team 4, RSA Motability Contact Centre of the Year (under 100 seats) Winner – New Charter Housing Trust Group Highly Commended – Places for People Contact Centre of the Year (over 100 seats) Winner – Peninsula Business Services Limited Highly Commended – Capita Customer Management Author: Megan Jones Published On: 22nd Oct 2014 - Last modified: 12th Dec 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter