North West Contact Centre Awards – Winners Announced


The North West Contact Centre 2014 award winners have been announced.

The Contact Centre Awards is an annual event hosted by CallNorthWest, who play an important role in supporting the call and contact centre sector.

The awards ceremony recognised the achievements of individuals, teams and organisations within the Call Centre Sector – and was hosted by author, actor and comedian, Dominic Holland.

“I am immensely proud of all our finalists, they are a credit to the customer management sector,” said John Lonsdale at UCLan, who gave the opening address. “This evening was a fitting celebration; it was inspiring to see the enthusiasm and passion for customer service shown by our winners, a truly exceptional evening”.

Individual Awards

Agent of the Year

  • Winner – Louise Sullivan, United Utilities
Agent_Win--Louise-Sullivan-(US)
  • Highly Commended – Philippa Squires

Team Leader of the Year

  • Winner – Rebecca Pilkington, Paymentshield
TeamL_Win--Rebecca-Pilkington-(Paymentshieldphoto)
  • Highly Commended – Gemma Kirkham, British Gas

Support Person of the Year

  • Winner – Emma Woodrow, New Charter Housing Trust Group
SupportP_Win--Emma-Woodrow-(New-Charter-Housing-Trust-Group)
  • Highly Commended – Lucy O’Shea, Paymentshield

Contact Centre Hero of the Year

  • Winner – Phil Curwen, Lancashire Care NHS Foundation Trust
CCHero_Win--Phil-Curwen-(Lancashire-Care-NHS-Foundation-Trust)
  • Highly Commended – Barbara Heaney, Home Retail Group

Contact Centre Manager of the Year

  • Winner – Stuart Staveley, Serco
CCManager_Win--Stuart-Staveley-(Serco)

Company Categories

Best Implementation of Technology

  • Winner – New Charter Housing Trust Group
BestImpTech_Win--New-Charter-Housing-Trust-Group

Best Training Programme

  • Winner – Ageas Insurance Solutions
BestTrain_Win_Sponsor_uclan--Ageas-Insurance-Solutions
  • Highly Commended – Barclaycard (LEO)
  • Highly Commended – Places for People

Best Customer Experience Programme

  • Winner – United Utilities
BestCustExp_Win---United-Utilities
  • Highly Commended – RSA Motability

Best Multi Channel Customer Service

  • Winner – Matalan
BestMulti_Win--Matalan

Support Team of the Year

  • Winner – Learning and Development, Paymentshield Learning and Development
SupportT_Win--Learning-and-Development-(Paymentshield)
  • Highly Commended – Customer Service Operations Coaching Team, JDWilliams

Frontline Team of the Year

  • Winner – Gold Medal Travel Group – Group Sales team, Gold Medal Travel Group
Frontline_Win--Groups-Sales-Team-(Gold-Medal-Travel-Group)
  • Highly Commended – Escalations Team, United Utilities
  • Highly Commended – Claims Team 4, RSA Motability

Contact Centre of the Year (under 100 seats)

  • Winner – New Charter Housing Trust Group
CCUnder100_Win--New-Charter-Housing-Trust-Group
  • Highly Commended – Places for People

Contact Centre of the Year (over 100 seats)

  • Winner – Peninsula Business Services Limited
CCOver100_Win_Sponsor--Peninsula-Business-Services-Limited
  • Highly Commended – Capita Customer Management

Published On: 22nd Oct 2014 - Last modified: 22nd Mar 2017
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