Webinar: Omnichannel – Joining Up The Customer Experience
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It used to be hard enough to answer phone calls and respond to letters and emails. Now we have to answer web chats, social media, video calls and deal with escalations from the web site.
Customers now expect the same levels of customer service across all channels and want to be able to switch channels.
This presents a real headache to the contact centre.
How can this be solved?
Tune in to this webinar to find out.
- Richard Snow – Ventana Research
- Mike Murphy – Genesys │ Interactive Intelligence
- Jonty Pearce – Call Centre Helper
Topics to be discussed
- Delivering consistency across all channels
- How to best deploy web chat
- The real answer to how many web chats one advisor can handle at the same time
- Identifying customers across all channels
- Moving from a web site to a phone call
- Joining up reporting
- The best omni-channel technology
You won't want to miss this exciting webinar. Click here to register
This webinar is held at 13.00 pm UK time, 14.00 pm in Paris, 15.00 pm in South Africa and 8.00 am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.