Recorded Webinar: What’s Next for Customer Experience?

This webinar shared what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.

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Agenda

• Introductions – Rachael Trickey, Call Centre Helper
• Katie Stabler, CULTIVATE – connect on LinkedIn

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• Jason Griffin, Five9 EMEA – connect on LinkedIn

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Topics Discussed

• The difference between current fads and must-have tech
• Making your budget work for you
• How to spot even more opportunities for self-service
• What’s next for video
• The untapped potential of AI
• How to identify weaknesses in your current Customer Experience (CX)
• Who your customers are really comparing you to
• Top tips from the audience
• Winning Tip – “Do outlet visits and try to immerse yourself to see first-hand the experience of clients and employees” thanks to Odette

This webinar is brought to you by Call Centre Helper and is sponsored by Five9

Original Webinar date: 23rd March 2023

Author: Rachael Trickey