Recorded Webinar: What’s Next for Customer Experience?

five9 cx webinar

This webinar shared what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.

Click here for the recording


  • Introductions – Rachael Trickey, Call Centre Helper
  • Katie Stabler, CULTIVATE – connect on LinkedIn
Katie Stabler Presentation

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Jason Griffin Presentation

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Topics to be discussed

  • The difference between current fads and must-have tech
  • Making your budget work for you
  • How to spot even more opportunities for self-service
  • What’s next for video
  • The untapped potential of AI
  • How to identify weaknesses in your current Customer Experience (CX)
  • Who your customers are really comparing you to
  • Top tips from the audience
  • Winning Tip – “Do outlet visits and try to immerse yourself to see first-hand the experience of clients and employees” thanks to Odette

This webinar is brought to you by Call Centre Helper and is sponsored by Five9

Original Webinar date: 23rd March 2023

Author: Rachael Trickey

Published On: 19th Jan 2023 - Last modified: 15th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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