Recorded Webinar: What’s Next for Customer Experience?


This webinar shared what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.

Click here for the recording


Katie Stabler Presentation

Click here to view the slides

Jason Griffin Presentation

Click here to view the slides

Topics Discussed

  • The difference between current fads and must-have tech
  • Making your budget work for you
  • How to spot even more opportunities for self-service
  • What’s next for video
  • The untapped potential of AI
  • How to identify weaknesses in your current Customer Experience (CX)
  • Who your customers are really comparing you to
  • Top tips from the audience
  • Winning Tip – “Do outlet visits and try to immerse yourself to see first-hand the experience of clients and employees” thanks to Odette

This webinar is brought to you by Call Centre Helper and is sponsored by Five9

Original Webinar date: 23rd March 2023

Author: Rachael Trickey

Published On: 19th Jan 2023 - Last modified: 23rd Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

Follow Us on LinkedIn

Recommended Articles

Recorded Webinar: How to Simplify Customer Journeys
Recorded Webinar: Metrics- Surpassing Industry Standards
Recorded Webinar: Ways to Empower Contact Centre Advisors
Recorded Webinar: Unlocking Contact Centre Emotional Intelligence