This webinar shared what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.
Agenda
- Introductions – Rachael Trickey, Call Centre Helper
- Katie Stabler, CULTIVATE – connect on LinkedIn
- Jason Griffin, Five9 EMEA – connect on LinkedIn
Topics to be discussed
- The difference between current fads and must-have tech
- Making your budget work for you
- How to spot even more opportunities for self-service
- What’s next for video
- The untapped potential of AI
- How to identify weaknesses in your current Customer Experience (CX)
- Who your customers are really comparing you to
- Top tips from the audience
- Winning Tip – “Do outlet visits and try to immerse yourself to see first-hand the experience of clients and employees” thanks to Odette
This webinar is brought to you by Call Centre Helper and is sponsored by Five9
Original Webinar date: 23rd March 2023
