Only 2% Experience a Cloud Security Breach

Chris Key explains why greater understanding about cloud security is needed to combat common concerns and increase adoption rates.

Contact centres are stalling in adopting cloud-based solutions due to concerns over security.

However, according to the Secure Cloud Industry Forum ‘UK Cloud Adoption Trends for 2015’, only 2% of organisations using cloud services experienced a breach – suggesting that concern over security is unfounded.

By gaining better understanding of existing network infrastructure and security measures currently in place, businesses can start to understand how to unlock their potential with secure, cloud-based contact centre services.

“Fear and uncertainty around cloud adoption will only stifle growth among enterprises,” said Chris Key, Director at Hostcomm. “A greater understanding is needed to help businesses overcome implementation anxiety. There are tried-and-tested methods for implementing a cloud contact centre in even the biggest, most complicated networks – without compromising security. And they have no negative impact on network performance and IT support staff workloads.”

Hostcomm have produced an eBook called ‘How to implement a secure cloud contact centre in an enterprise environment’.