Podcast – Contact Centre Coaching: How to sustain learning and make it fun!


The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'

The Contact Centre Podcast: Episode Nine

In this episode, Nick Drake Knight introduces us to his favourite method of coaching advisors in the contact centre, before sharing some expert tips on how to improve your training programme.

As part of our discussion, we also talk about how we can sustain key learnings from training and contact centre gamification and discuss how you can protect yourself against the “But Monster”. Yes, you read that right!

A thumbnail photo of Nick Drake Knight

Nick Drake Knight

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

Published On: 28th Oct 2019 - Last modified: 5th Nov 2019
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