Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers

A photo for the Contact Centre Podcast

The Contact Centre Podcast: Episode Ten

In this episode, Natalie Calvert of CX High Performance discusses the keys to employee engagement, sharing lots of practical tips for how to better motivate advisors along the way.

A thumbnail photo of Natalie Calvert

Natalie Calvert

As part of our discussion, we also talk about developing team leaders, the impact that metric choices have on advisors and the best ways to measure contact centre engagement levels.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

What do you think of our podcasts? Let us know by filling in this simple survey. All your feedback is greatly appreciated and, by taking part, you might just win a prize…

Published On: 4th Nov 2019 - Last modified: 20th Jan 2020
Read more about - Podcasts,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.