Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
Rob Clarke and Lee Jones Podcast Artwork
Podcast – Dealing With Challenging Customers
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
John Casey
Podcast – WFM Tricks That Will Get You Through Busy Periods
Jabra Podcast Artwork
Podcast – Improving Customer and Agent Experience in the New Normal
A photo for the Contact Centre Podcast
Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers
Annette Franz
Podcast – What Makes a Great Customer Experience?
John Casey Podcast Artwork
Podcast – Top Tips for Contact Centre Planning
Thomas Laird
Podcast – Contact Centre Excellence: How to Stand Out From the Crowd
Podcast: Channel Shift: How can we safely move customers from one channel to another?
Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Podcast: Contact Centre AI: What are your options?
Podcast: How Can You Use Customer Emotions to Your Advantage?
The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'
Podcast – Customer Experience: The New Thinking for Delighting Your Customers
Sarah Morgan Podcast
Podcast – Contact Center Skills: How to Keep Developing Your Team
Doug Casterton
Podcast – Resource Planning Advice to Boost Efficiency and Engagement
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Helen Ginman Podcast
Podcast: Employee Wellbeing: Take Care of Your Team!
The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme
Podcast: How can you boost First Contact Resolution in your contact centre?
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
Colin Gill Podcast Artwork
Podcast – How to Improve Your Call Centre Reporting
Keith Gait
Podcast – Contact Centre Evolution: Where Are We Heading?
Gavin Scott
Podcast – How to Get More From Your Call Centre Team
 
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