Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

John Casey

2,347

Podcast – WFM Tricks That Will Get You Through Busy Periods

Rob Clarke and Lee Jones Podcast Artwork

1,295

Podcast – Dealing With Challenging Customers

Call Centre Helper Podcast cover image all episodes

2,020

The Contact Centre Podcast: Catch-up with Every Episode So Far!

Annette Franz

1,259

Podcast – What Makes a Great Customer Experience?

The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'

1,198

Podcast – Customer Experience: The New Thinking for Delighting Your Customers

Keith Gait

562

Podcast – Contact Centre Evolution: Where Are We Heading?

Kim Ellis

1,893

Podcast – The Essential Customer Service Skills and How to Develop Them

1,186

Podcast: How can you boost First Contact Resolution in your contact centre?

A photo for the Contact Centre Podcast

1,376

Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers

1,506

Podcast: How can you create a happy culture of positive people?

Jo Hale

1,336

Podcast – Top Contact Centre Problems and How To Solve Them

The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'

6,440

Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!

Thomas Laird

990

Podcast – Contact Centre Excellence: How to Stand Out From the Crowd

Leslie O'Flahavan

1,421

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'

694

Podcast: How to Extract More Value From Your Contact Centre Quality programme

Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'

1,042

Podcast: Is It Time to Rethink Your Call Centre Metrics?

Doug Casterton

944

Podcast – Resource Planning Advice to Boost Efficiency and Engagement

668

Podcast: Contact Centre AI: What are your options?

Colin Gill Podcast Artwork

562

Podcast – How to Improve Your Call Centre Reporting

Helen Ginman Podcast

714

Podcast: Employee Wellbeing: Take Care of Your Team!

Sarah Morgan Podcast

1,176

Podcast – Contact Center Skills: How to Keep Developing Your Team

700

Podcast: How can we improve customer journeys to create happy customers?

Erica Mancuso

396

Podcast – Contact Centre Technology: Where Should I Invest?

1,447

Podcast: How Can You Use Customer Emotions to Your Advantage?

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