Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

John Casey

2,550

Podcast – WFM Tricks That Will Get You Through Busy Periods

The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'

1,332

Podcast – Customer Experience: The New Thinking for Delighting Your Customers

Rob Clarke and Lee Jones Podcast Artwork

1,443

Podcast – Dealing With Challenging Customers

Kim Ellis

2,056

Podcast – The Essential Customer Service Skills and How to Develop Them

Call Centre Helper Podcast cover image all episodes

2,205

The Contact Centre Podcast: Catch-up with Every Episode So Far!

A photo for the Contact Centre Podcast

1,504

Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers

Colin Gill Podcast Artwork

656

Podcast – How to Improve Your Call Centre Reporting

Jo Hale

1,452

Podcast – Top Contact Centre Problems and How To Solve Them

Carolyn Blunt

525

Podcast – How to Improve Contact Centre Morale

Keith Gait

707

Podcast – Contact Centre Evolution: Where Are We Heading?

The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'

372

Podcast: How can We Increase Customer Engagement by Doing Less

Annette Franz

1,372

Podcast – What Makes a Great Customer Experience?

Thomas Laird

1,151

Podcast – Contact Centre Excellence: How to Stand Out From the Crowd

968

Podcast: Channel Shift: How can we safely move customers from one channel to another?

1,538

Podcast: How Can You Use Customer Emotions to Your Advantage?

Leslie O'Flahavan

1,537

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

Helen Ginman Podcast

819

Podcast: Employee Wellbeing: Take Care of Your Team!

The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'

833

Podcast: How to Extract More Value From Your Contact Centre Quality programme

The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'

6,631

Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!

1,333

Podcast: How can you boost First Contact Resolution in your contact centre?

Doug Casterton

1,097

Podcast – Resource Planning Advice to Boost Efficiency and Engagement

Martin Jukes

744

Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years

Jabra Podcast Artwork

300

Podcast – Improving Customer and Agent Experience in the New Normal

Jacqui Turner

712

Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.