Podcast – How to Get More From Your Call Centre Team

Gavin Scott

Filed under - Podcasts,

Gavin Scott, a Customer Service Coaching Consultant, gives a presentation on how we can tweak our existing coaching methods to inspire contact centre advisors to improve their performance.

Gavin Scott
Gavin Scott

In his presentation, Gavin also talks about how best to give feedback, introduces us to the concept of the “full emotional bank account” and also discusses the importance of focusing on the good things.

To listen to the podcast directly from this web page, just hit the play button below:

The Contact Centre Podcast – Episode 28:

How To Get More From Your Call Centre Team

To watch the full recording of the webinar that this podcast has been sourced from, click here.

In this podcast we also highlight some of the other free resources that Call Centre Helper has to help you run the best possible contact centre.

The links below will be helpful in finding some of our latest, must-see content.

  • To take a look at Call Centre Helper’s webinar programme, click here.
  • To take a look at Call Centre Helper’s latest industry-wide report, click here.
  • To take a look at Call Centre Helper’s great selection of free tools, click here.

Podcast Time Stamps

  • 3:22 – Giving Positive and Constructive Feedback
  • 8:18 – The Science Behind Giving Performance Feedback
  • 12:20 – The “Emotional Bank Account”
  • 14:23 – Key Takeaways for Getting More from Your Team
  • 15:09 – Tips from Our Listeners
Author: Robyn Coppell

Published On: 10th Aug 2020 - Last modified: 11th Nov 2022
Read more about - Podcasts,

Follow Us on LinkedIn

Recommended Articles

Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast - Contact Centre Coaching: How to Sustain Learning and Make it Fun!
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?