Podcast – How to Get More From Your Call Centre Team Related Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! Podcast - Contact Centre Coaching: How to Sustain Learning and Make it Fun! Podcast: Is It Time to Rethink Your Call Centre Metrics? Podcast - The Essential Customer Service Skills and How to Develop Them 1,050 Filed under - Podcasts, Coaching Gavin Scott, a Customer Service Coaching Consultant, gives a presentation on how we can tweak our existing coaching methods to inspire contact centre advisors to improve their performance. Gavin Scott In his presentation, Gavin also talks about how best to give feedback, introduces us to the concept of the “full emotional bank account” and also discusses the importance of focusing on the good things. To listen to the podcast directly from this web page, just hit the play button below: The Contact Centre Podcast – Episode 28:How To Get More From Your Call Centre Team To watch the full recording of the webinar that this podcast has been sourced from, click here. In this podcast we also highlight some of the other free resources that Call Centre Helper has to help you run the best possible contact centre. The links below will be helpful in finding some of our latest, must-see content. To take a look at Call Centre Helper’s webinar programme, click here.To take a look at Call Centre Helper’s latest industry-wide report, click here.To take a look at Call Centre Helper’s great selection of free tools, click here. Podcast Time Stamps 3:22 – Giving Positive and Constructive Feedback8:18 – The Science Behind Giving Performance Feedback12:20 – The “Emotional Bank Account”14:23 – Key Takeaways for Getting More from Your Team15:09 – Tips from Our Listeners Author: Robyn Coppell Published On: 10th Aug 2020 - Last modified: 11th Nov 2022 Read more about - Podcasts, Coaching Recommended Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! Podcast - Contact Centre Coaching: How to Sustain Learning and Make it Fun! Podcast: Is It Time to Rethink Your Call Centre Metrics? Podcast - The Essential Customer Service Skills and How to Develop Them Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter