2% of Contact Centre Develop In House Systems to Manage Workforce Recsources 1,380 Filed under - Archived Content According to our poll, only one in every 50 contact centres have a bespoke system developed in-house to manage workforce resources. Poll – How do you currently manage your workforce resources? We use excel spreadsheets – 60% We already have a WFM system – 33% We are thinking of investing in a WFM solution – 15% We have a bespoke system developed in-house – 2% None of the above – 10% Source: Call Centre Helper webinar: Introduction to Workforce Management Sample size – 82 Date: June 2012 Author: Jo Robinson Published On: 27th Nov 2012 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter