10% of contact centres never schedule training

10% of contact centres never schedule training for their customer service team.

Poll – “How often do you schedule training for your customer service team?” – answers

Once a Week – 17%
Once a Month – 42%
Once a Quarter – 26%
Once a Year – 5%
Never – 10%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)     Sample size – 350+      Date: March 2016