Contact Centre Research

10% of contact centres never schedule training

Published On: 9th Sep 2016 08:00

10% of contact centres never schedule training for their customer service team.

Poll – “How often do you schedule training for your customer service team?” – answers

Once a Week – 17%
Once a Month – 42%
Once a Quarter – 26%
Once a Year – 5%
Never – 10%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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10% of contact centres never schedule training

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