10% of contact centres never schedule training

636

10% of contact centres never schedule training for their customer service team.

Poll – “How often do you schedule training for your customer service team?” – answers

Once a Week – 17%
Once a Month – 42%
Once a Quarter – 26%
Once a Year – 5%
Never – 10%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)     Sample size – 350+      Date: March 2016

Author: Megan Jones

Published On: 9th Sep 2016 - Last modified: 1st Apr 2022
Read more about - Contact Centre Research, , ,

Follow Us on LinkedIn

Recommended Articles

A picture of someone trying to catch clocks (schedule adherence concept)
How to Manage and Improve Schedule Adherence
training course meeting
50 Call Centre Training Tips
Top view of laptop and office supplies on colourful background.
How to Calculate Schedule Inefficiency
A picture of someone chasing a clock
17 New Ways to Improve Schedule Adherence in the Contact Centre