White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)


2016 spring survey report

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Throughout March 2016, Call Centre Helper readers were invited to take part in an ‘Are You Delivering Exceptional Customer Service?’ survey. Over 350 contact centre professionals took part, and we’re delighted to share the results with you.

How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition): sponsored by Netcall, NICE, Genesys and Sabio.

Published On: 17th Jan 2022
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