Throughout March 2016, Call Centre Helper readers were invited to take part in an ‘Are You Delivering Exceptional Customer Service?’ survey. Over 350 contact centre professionals took part, and we’re delighted to share the results with you.
How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition): sponsored by Netcall, NICE, Genesys and Sabio.
Related Research
To download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports follow the links below:
- Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition)
- Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)
- How Contact Centres Are Delivering Exceptional Customer Service (2016)
You can also download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports by following the links below:
- What Contact Centres Are Doing Right Now (2021 Edition)
- What Contact Centres Are Doing Right Now (2020 Edition)
- What Contact Centres Are Doing Right Now (2019 Edition)
- What Contact Centres Are Doing Right Now (2018 Edition)
- What Contact Centres Are Doing Right Now (2017 Edition)
- What Contact Centres Are Doing Right Now (2016 Edition)
- What Contact Centres Are Doing Right Now (2015 Edition)
For more great information check out our other Contact Centre Research
