White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)


Throughout March 2016, Call Centre Helper readers were invited to take part in an ‘Are You Delivering Exceptional Customer Service?’ survey. Over 350 contact centre professionals took part, and we’re delighted to share the results with you.

A Call Centre Helper Research Paper: sponsored by Netcall, NICE, Genesys and Sabio.

Click here to download the White Paper

Click here for our most recent survey

Published On: 3rd May 2016 - Last modified: 22nd Jan 2021
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