ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.
Tel No: 1-888-827-3918
Contact Email: email@example.com
ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience. ProcedureFlow acts as a training and support tool for agents, enabling them to start work sooner with confidence. Breaking down long, and complicated processes makes them easy for anyone to follow, ensuring quality and consistency across the board.
ProcedureFlow takes a unique approach to managing information, and puts the knowledge and expertise of top performers directly into the hands of every employee. With ProcedureFlow’s collaboration feature, contact centres can engage agents and enable them to contribute to updating and maintaining processes. With different levels of permissions and reporting capabilities, leaders can be confident that their processes are always the best they can be.
ProcedureFlow delivers dramatic results and helps improve the metrics that matter to contact centres most. Contact centres that leverage ProcedureFlow see a 75% reduction in training time, 12% faster AHT, and 11% lower operating costs.
To try ProcedureFlow free, visit https://procedureflow.com/
Twitter Handle: @ProcedureFlow
LinkedIn Company Page: https://www.linkedin.com/company/procedureflow/
Facebook Page: https://www.facebook.com/procedureflow/
Address: 1 Germain Street, Saint John, NB, Canada, E2L 4V1
- Customer experience
- Knowledge management
This ebook will act as your guide to becoming a contact centre that thrives on agent empowerment. By implementing the 7 changes outlined in this ebook, you’ll see improvements across your whole cycle of data.