Which are the Largest Call Centres in the UK?

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We were asked…

Which are the largest call centres in the UK?

As Businesses Focus on Efficiency, Larger Call Centres will Reduce in Size

RBS Insurance created the World’s largest virtual call centre a couple of years ago – Churchill, Direct Line, NIG, UKi, Privilege, etc.

I guess as businesses focus on efficiency, larger call centres will reduce in size…

Thanks to Darren

Single Site or Multi-Site

Are we talking in terms of single site here or a multi-site virtual contact centre?
I’d wager that in terms of VCC capacity, NHS Direct is made up of 36 sites across the country of hub and spoke formation-pretty vast!

Thanks to Rob. 

UK is Harder to Classify

Largest CC in the world is AOL in the Philippines I think. The UK’s biggest is harder because of the tendency to classify distributed contact centres as single sites when they are not.

Bank of America in Chester is huge, JD Williams in Manchester is surprisingly big as is Homeserve in Walsall.

Thanks to Michael

Editor’s note

Since we wrote this answer we have compiled a list of the biggest 50 Contact Centres in the UK

Author: Jo Robinson

Published On: 16th Jul 2008 - Last modified: 13th Apr 2022
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