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Agents only allowed to hang up on callers only if they are abusive

Published On: 27th Aug 2013 10:08 - Modified: 18th Sep 2019

“Do you allow agents to hang up on callers?” was asked of our readers

The results were:

Yes – 6%
Only if they are abusive – 61%
No – 33%

Source: Call Centre Helper website reader poll Votes: 1079 Date: November 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Agents only allowed to hang up on callers only if they are abusive

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