Agents only allowed to hang up on callers only if they are abusive 3,714 Filed under - Archived Content, Angry Customers, Polls “Do you allow agents to hang up on callers?” was asked of our readers The results were: Yes – 6% Only if they are abusive – 61% No – 33% Source: Call Centre Helper website reader poll Votes: 1079 Date: November 2012 Author: Jo Robinson Published On: 27th Aug 2013 - Last modified: 18th Sep 2019 Read more about - Archived Content, Angry Customers, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter