Agents only allowed to hang up on callers only if they are abusive


“Do you allow agents to hang up on callers?” was asked of our readers

The results were:

Yes – 6%
Only if they are abusive – 61%
No – 33%

Source: Call Centre Helper website reader poll    Votes: 1079    Date: November 2012

Published On: 27th Aug 2013 - Last modified: 22nd Mar 2017
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