Agents only allowed to hang up on callers only if they are abusive

3,558
Do-you-allow-agents-to-hang-up-on-callers

3,558
Filed under - Polls,

“Do you allow agents to hang up on callers?” was asked of our readers

The results were:

Yes – 6%
Only if they are abusive – 61%
No – 33%

Source: Call Centre Helper website reader poll    Votes: 1079    Date: November 2012

Published On: 27th Aug 2013 - Last modified: 22nd Mar 2017
Read more about - Polls,

Recommended Articles

A Policy for Dealing with Angry and Abusive Customers
Should Agents Be Allowed to Eat at Their Desks?
Answers: Coping with Angry and Abusive Customers
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.