Angry Customers | Call Centre Helper

Articles about Angry Customers

How to Handle Call Escalations

2,635

The Top Stories of 2018

607

When Is It OK to Hang up on a Customer?

3,621

15 Things a Call Centre Agent Should Never Say (But Many Do)

116,777

A Policy for Dealing with Angry and Abusive Customers

8,676

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,118

27 Effective Ways to Build Customer Rapport

207,695

The Top 12 Acknowledgement Statements for Customer Service

90,938

“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer

14,523

The Right Words and Phrases to Say to an Angry Customer

603,445