Angry Customers | Call Centre Helper

Articles about Angry Customers

When Is It OK to Hang up on a Customer?

2,713

15 Things a Call Centre Agent Should Never Say (But Many Do)

106,612

A Policy for Dealing with Angry and Abusive Customers

7,229

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

1,942

27 Effective Ways to Build Customer Rapport

201,482

The Top 12 Acknowledgement Statements for Customer Service

80,549

“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer

13,375

The Right Words and Phrases to Say to an Angry Customer

582,123

Tense Man worried about Angry Customer

Dealing with Angry Customers

279,832

Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

210,746