The Leading Contact Centre Magazine

Articles about Angry Customers

How to Handle Contacts From Challenging Customers

2,734

Read more...

A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

2,207

Read more...

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

4,082

Read more...

How to Respond When You’ve Let a Customer Down

2,298

Read more...

How to Handle Call Escalations

5,722

Read more...

When Is It OK to Hang up on a Customer?

7,774

Read more...

15 Things a Call Centre Agent Should Never Say (But Many Do)

135,810

Read more...

A Policy for Dealing with Angry and Abusive Customers

17,114

Read more...

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,734

Read more...

27 Effective Ways to Build Customer Rapport

231,706

Read more...

The Top 12 Acknowledgement Statements for Customer Service

143,651

Read more...

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

19,727

Read more...

The Right Words and Phrases to Say to an Angry Customer

689,255

Read more...

A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

341,581

Read more...

Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

342,795

Read more...

A Low-Down on Social Media Customer Complaints

911

Read more...

A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

184

Read more...

Is Your Music on Hold Turning Off Your Customers?

5,154

Read more...

Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

452

Read more...

5 Quick Fixes for Dealing With Problem Callers

5,727

Read more...