Articles - Angry Customers

Frustrated person on pink background

1,519

How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

467

How to Deal With Racism in the Contact Centre

A picture of a person in white clothes meditating and looking peaceful

2,124

How Advisors Can Destress After an Angry Customer

Angry people screaming

3,473

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

7,131

How to Deal With a Talkative Customer

A person making an obnoxious gesture

1,224

How to Deal With the “Know-It-All” Customer

A cartoon of an difficult customer

11,590

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

Rob Clarke and Lee Jones Podcast Artwork

839

Podcast – Dealing With Challenging Customers

13,633

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

49,565

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

4,585

The Best Ways to Communicate With Upset Customers

12,853

How to Handle Contacts From Challenging Customers

A photo of a person sticking their tongue out to make a rude gesture

12,042

How to Deal With Rude Customers

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

8,564

How to Deal With Difficult Customers

4,410

How to Respond When You’ve Let a Customer Down

26,553

How to Handle Escalation Calls

28,954

When Is It OK to Hang-Up on a Customer?

Call Centre Etiquette What Not to Say

190,650

Call Centre Etiquette: 15 Things You Should Never Say to a Customer

60,691

A Policy for Dealing with Abusive Customers

5,062

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

Rapport and building rapport with customers is written in a chalkboard style by a hand

379,085

27 Effective Ways to Build Rapport With Customers

Acknowledgment Statements for Customer Service Featured Image

431,799

The Top 12 Acknowledgement Statements for Customer Service

35,442

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

972,260

How to Handle Angry Customers in a Call Centre