Articles - Angry Customers

Person not accepting no on phone

2,477

How to Deal With Customers Who Don’t Take No for an Answer

Frustrated person on pink background

1,989

How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

828

How to Deal With Racism in the Contact Centre

A picture of a person in white clothes meditating and looking peaceful

2,536

How Advisors Can Destress After an Angry Customer

Angry people screaming

4,582

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

10,857

How to Deal With a Talkative Customer

A person making an obnoxious gesture

1,646

How to Deal With the “Know-It-All” Customer

A cartoon of an difficult customer

15,887

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

Rob Clarke and Lee Jones Podcast Artwork

1,017

Podcast – Dealing With Challenging Customers

17,280

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

59,756

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

5,319

The Best Ways to Communicate With Upset Customers

14,976

How to Handle Contacts From Challenging Customers

A photo of a person sticking their tongue out to make a rude gesture

13,744

How to Deal With Rude Customers

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

9,419

How to Deal With Difficult Customers

4,734

How to Respond When You’ve Let a Customer Down

30,380

How to Handle Escalation Calls

33,119

When Is It OK to Hang-Up on a Customer?

Call Centre Etiquette What Not to Say

195,498

Call Centre Etiquette: 15 Things You Should Never Say to a Customer

67,068

A Policy for Dealing with Abusive Customers

5,501

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

rapport on chalkboard

399,616

27 Effective Ways to Build Rapport With Customers

Acknowledgment Statements for Customer Service Featured Image

479,718

The Top 12 Acknowledgement Statements for Customer Service

37,313

Words and Phrases an Advisor Should NEVER Say to an Angry Customer