Articles about Angry Customers
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27 Effective Ways to Build Customer Rapport
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The Top 12 Acknowledgement Statements for Customer Service
6,794
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“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer
4,212
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The Right Words and Phrases to Say to an Angry Customer
407,218
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Dealing with Angry Customers
175,030
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18 Empathy Statements That Help Improve Customer-Agent Rapport
63,908
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A Low-Down on Social Media Customer Complaints
434
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A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints
74
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Is Your Music on Hold Turning Off Your Customers?
1,221
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Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers
275
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5 Quick Fixes for Dealing With Problem Callers
3,814
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7 Ways to Deal With a Difficult Customer
8,734
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11 Things a Call Centre Agent Should Never Say (But Many Do)
59,776
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Zen and the Art of Handling Angry Customers
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Do you think angry customers are more expensive to service
Industry Professionals: Angry Customers are More Expensive to Service
226
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Do-you-allow-agents-to-hang-up-on-callers
Agents only allowed to hang up on callers only if they are abusive
3,471
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Can the weather affect the mood of the caller / contact centre?
4,501
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Top customer service strategies – No.6 Welcoming complaints
8,847
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cartoon of lady trying to answer 3 phones looking stressed
How to Help Call Centre Agents Deal with Stress
57,079
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Allow agents time to settle
1,855
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