The Leading Contact Centre Magazine

Articles about Angry Customers

How to Handle Contacts From Challenging Customers

3,876

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A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

3,293

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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

4,583

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How to Respond When You’ve Let a Customer Down

2,544

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How to Handle Call Escalations

7,306

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When Is It OK to Hang up on a Customer?

9,713

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15 Things a Call Centre Agent Should Never Say (But Many Do)

145,417

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A Policy for Dealing with Angry and Abusive Customers

22,283

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

3,038

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27 Effective Ways to Build Customer Rapport

248,049

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The Top 12 Acknowledgement Statements for Customer Service

171,227

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

22,098

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The Right Words and Phrases to Say to an Angry Customer

728,895

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A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

365,450

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Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

396,224

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A Low-Down on Social Media Customer Complaints

1,005

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20% of Contact Centres have a team to Respond Immediately to Complaints

217

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Is Your Music on Hold Turning Off Your Customers?

5,271

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5 Quick Fixes for Dealing With Problem Callers

6,053

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7 Ways to Deal With Difficult Customers

14,172

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