Articles - Angry Customers

18,733

How to Handle Contacts From Challenging Customers

rapport on chalkboard

425,587

27 Effective Ways to Build Rapport With Customers

Person not accepting no on phone

1,808

How to Deal With Customers Who Don’t Take No for an Answer

Frustrated person on pink background

2,537

How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

1,020

How to Deal With Racism in the Contact Centre

A picture of a person in white clothes meditating and looking peaceful

2,889

How Advisors Can Destress After an Angry Customer

Angry people screaming

5,181

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

14,359

How to Deal With a Talkative Customer

A person making an obnoxious gesture

3,368

How to Deal With the “Know-It-All” Customer

A cartoon of an difficult customer

20,674

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

Rob Clarke and Lee Jones Podcast Artwork

1,244

Podcast – Dealing With Challenging Customers

19,809

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

69,123

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

5,785

The Best Ways to Communicate With Upset Customers

A photo of a person sticking their tongue out to make a rude gesture

15,291

How to Deal With Rude Customers

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

10,012

How to Deal With Difficult Customers

5,079

How to Respond When You’ve Let a Customer Down

33,137

How to Handle Escalation Calls

37,953

When Is It OK to Hang-Up on a Customer?

Call Centre Etiquette What Not to Say

199,093

Call Centre Etiquette: 15 Things You Should Never Say to a Customer

72,458

A Policy for Dealing with Abusive Customers

5,797

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

Acknowledgement Statements text written on notebook

526,160

The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations

38,600

Words and Phrases an Advisor Should NEVER Say to an Angry Customer