The Leading Contact Centre Magazine

Articles about Angry Customers

How to Deal With Difficult Customers

2,808

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How to Respond When You’ve Let a Customer Down

1,947

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How to Handle Call Escalations

3,288

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The Top Stories of 2018

817

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When Is It OK to Hang up on a Customer?

4,479

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15 Things a Call Centre Agent Should Never Say (But Many Do)

122,202

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A Policy for Dealing with Angry and Abusive Customers

10,509

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,305

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27 Effective Ways to Build Customer Rapport

213,197

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The Top 12 Acknowledgement Statements for Customer Service

103,899

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

15,923

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The Right Words and Phrases to Say to an Angry Customer

629,342

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Tense Man worried about Angry Customer

Dealing with Angry Customers

306,636

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Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

261,006

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A Low-Down on Social Media Customer Complaints

776

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A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

142

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Is Your Music on Hold Turning Off Your Customers?

4,241

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Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

415

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5 Quick Fixes for Dealing With Problem Callers

5,192

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7 Ways to Deal With Difficult Customers

12,834

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