Angry Customers | Call Centre Helper

Articles about Angry Customers

When Is It OK to Hang up on a Customer?

2,632

15 Things a Call Centre Agent Should Never Say (But Many Do)

96,767

A Policy for Dealing with Angry and Abusive Customers

5,556

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

1,814

27 Effective Ways to Build Customer Rapport

194,280

The Top 12 Acknowledgement Statements for Customer Service

67,363

“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer

12,027

The Right Words and Phrases to Say to an Angry Customer

558,418

Tense Man worried about Angry Customer

Dealing with Angry Customers

263,624

Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

183,887