The Leading Contact Centre Magazine

Articles about Angry Customers

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

4,795

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The Best Ways to Communicate With Upset Customers

2,455

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How to Handle Contacts From Challenging Customers

5,270

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A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

4,583

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How to Deal With Difficult Customers

5,027

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How to Respond When You’ve Let a Customer Down

2,817

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How to Handle Call Escalations

9,953

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When Is It OK to Hang up on a Customer?

12,534

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15 Things a Call Centre Agent Should Never Say (But Many Do)

156,541

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A Policy for Dealing with Angry and Abusive Customers

29,057

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

3,481

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Rapport and building rapport with customers is written in a chalkboard style by a hand

27 Effective Ways to Build Customer Rapport

273,070

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The Top 12 Acknowledgement Statements for Customer Service

209,320

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

24,780

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A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

The Right Words and Phrases to Say to an Angry Customer

783,675

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A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

405,912

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Call centre advisor holding a heart in front of her face

18 Empathy Statements That Help Improve Customer-Agent Rapport

471,754

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A Low-Down on Social Media Customer Complaints

1,138

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20% of Contact Centres have a team to Respond Immediately to Complaints

253

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Is Your Music on Hold Turning Off Your Customers?

5,514

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