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About Us
Articles - Angry Customers
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449,609
28 Effective Ways to Build Rapport With Customers and Clients
567,430
The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations
965,097
Empathy Statements for Customer Service
19,942
How to Handle Contacts From Challenging Customers
2,286
How to Deal With Customers Who Don’t Take No for an Answer
2,891
How to Deal With Frustrated Customers – And Make Them Happy
1,223
How to Deal With Racism in the Contact Centre
3,577
How Advisors Can Destress After an Angry Customer
6,446
13 Clever Tactics for Dealing With an Angry Phone Call
17,104
How to Deal With a Talkative Customer
4,003
How to Deal With the “Know-It-All” Customer
25,461
“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
1,431
Podcast – Dealing With Challenging Customers
21,448
Rapport Building With Angry Customers – With Examples
77,535
27 Positive Statements to Use In Difficult Situations
6,031
The Best Ways to Communicate With Upset Customers
16,523
How to Deal With Rude Customers
10,400
How to Deal With Difficult Customers
5,334
How to Respond When You’ve Let a Customer Down
35,865
How to Handle Escalation Calls
42,427
When Is It OK to Hang-Up on a Customer?
201,998
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
77,907
A Policy for Dealing with Abusive Customers
5,994
4 Contact Centre Advisor Habits That Are Really Irritating Your Customers
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Editor's Pick
Probing Questions to Improve Your Customer Service – With Examples
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
Latest Resources
White Paper: The Forrester Wave - Contact Centre as a Service
eBook: AI in Contact Centers: Myths and Ethical Concerns
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Brand Intelligence, the Definition, Tools & More
Building Truly Patient-Centric, Digital-First Healthcare Services
Latest News
Jabra Engage AI Integrates with storm’s Sentiment Analysis
Odigo Awarded the EcoVadis Silver Medal
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Top 50 Positive Words and Phrases – With Examples
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