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Articles about Angry Customers
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15 Things a Call Centre Agent Should Never Say (But Many Do)
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A Policy for Dealing with Angry and Abusive Customers
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27 Effective Ways to Build Customer Rapport
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“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer
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The Right Words and Phrases to Say to an Angry Customer
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Dealing with Angry Customers
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