Articles - Angry Customers

rapport on chalkboard

449,609

28 Effective Ways to Build Rapport With Customers and Clients

Acknowledgement Statements text written on notebook

567,430

The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

965,097

Empathy Statements for Customer Service

19,942

How to Handle Contacts From Challenging Customers

Person not accepting no on phone

2,286

How to Deal With Customers Who Don’t Take No for an Answer

Frustrated person on pink background

2,891

How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

1,223

How to Deal With Racism in the Contact Centre

A picture of a person in white clothes meditating and looking peaceful

3,577

How Advisors Can Destress After an Angry Customer

Angry people screaming

6,446

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

17,104

How to Deal With a Talkative Customer

A person making an obnoxious gesture

4,003

How to Deal With the “Know-It-All” Customer

A cartoon of an difficult customer

25,461

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

Rob Clarke and Lee Jones Podcast Artwork

1,431

Podcast – Dealing With Challenging Customers

21,448

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

77,535

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

6,031

The Best Ways to Communicate With Upset Customers

A photo of a person sticking their tongue out to make a rude gesture

16,523

How to Deal With Rude Customers

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

10,400

How to Deal With Difficult Customers

5,334

How to Respond When You’ve Let a Customer Down

35,865

How to Handle Escalation Calls

42,427

When Is It OK to Hang-Up on a Customer?

Call Centre Etiquette What Not to Say

201,998

Call Centre Etiquette: 15 Things You Should Never Say to a Customer

77,907

A Policy for Dealing with Abusive Customers

5,994

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers