Articles - Angry Customers

rapport on chalkboard

28 Effective Ways to Build Rapport With Customers and Clients

Acknowledgement Statements text written on notebook

The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service

How to Handle Contacts From Challenging Customers

Person not accepting no on phone

How to Deal With Customers Who Don’t Take No for an Answer

Frustrated person on pink background

How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

How to Deal With Racism in the Contact Centre

A picture of a person in white clothes meditating and looking peaceful

How Advisors Can Destress After an Angry Customer

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

How to Deal With a Talkative Customer

A person making an obnoxious gesture

How to Deal With the “Know-It-All” Customer

A cartoon of an difficult customer

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

Rob Clarke and Lee Jones Podcast Artwork

Podcast – Dealing With Challenging Customers

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

The Best Ways to Communicate With Upset Customers

A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

How to Respond When You’ve Let a Customer Down

How to Handle Escalation Calls

When Is It OK to Hang-Up on a Customer?

Call Centre Etiquette What Not to Say

Call Centre Etiquette: 15 Things You Should Never Say to a Customer

A Policy for Dealing with Abusive Customers

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers