The Leading Contact Centre Magazine

Articles about Angry Customers

A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

1,699

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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

3,817

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How to Respond When You’ve Let a Customer Down

2,138

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How to Handle Call Escalations

4,742

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The Top Stories of 2018

821

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When Is It OK to Hang up on a Customer?

6,563

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15 Things a Call Centre Agent Should Never Say (But Many Do)

131,061

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A Policy for Dealing with Angry and Abusive Customers

14,468

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,600

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27 Effective Ways to Build Customer Rapport

223,839

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The Top 12 Acknowledgement Statements for Customer Service

129,026

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

18,394

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The Right Words and Phrases to Say to an Angry Customer

668,318

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A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

328,811

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Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

315,194

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A Low-Down on Social Media Customer Complaints

861

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A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

167

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Is Your Music on Hold Turning Off Your Customers?

4,878

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Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

439

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5 Quick Fixes for Dealing With Problem Callers

5,552

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