The Leading Contact Centre Magazine

Articles about Angry Customers

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

3,472

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How to Respond When You’ve Let a Customer Down

2,052

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How to Handle Call Escalations

4,016

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The Top Stories of 2018

871

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When Is It OK to Hang up on a Customer?

5,977

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15 Things a Call Centre Agent Should Never Say (But Many Do)

126,451

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A Policy for Dealing with Angry and Abusive Customers

12,585

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,438

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27 Effective Ways to Build Customer Rapport

218,684

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The Top 12 Acknowledgement Statements for Customer Service

117,156

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

17,328

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The Right Words and Phrases to Say to an Angry Customer

650,798

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A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

319,332

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Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

291,173

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A Low-Down on Social Media Customer Complaints

827

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A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

155

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Is Your Music on Hold Turning Off Your Customers?

4,588

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Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

426

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5 Quick Fixes for Dealing With Problem Callers

5,421

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7 Ways to Deal With Difficult Customers

13,216

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