Report: Blended AI – The Future of Customer Service Is Here


As Blended AI takes off, understanding its impact on operations will help you better support it.

This report discusses the Blended AI approach, which brings together automation with the power of the human touch to deliver an optimal customer experience.

Report written by: Genesys, featuring research from Forrester.

Published On: 19th Jun 2018 - Last modified: 3rd Jan 2020
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