Report: Blended AI – The Future of Customer Service Is Here 154 Filed under - Archived Content, Genesys As Blended AI takes off, understanding its impact on operations will help you better support it. This report discusses the Blended AI approach, which brings together automation with the power of the human touch to deliver an optimal customer experience. Report written by: Genesys, featuring research from Forrester. Author: Jo Robinson Published On: 19th Jun 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter