Webinar: Customer Experience Tips from Great Contact Centres

The contact centre is so often the point of make or break for the customer experience.

So how can we ensure that we "make it”, more than we "break it”?

In this webinar, we show you how some of the best contact centres have helped to transform customer experience and create more happy customers, for the benefit of the entire organization.

Agenda

• Introductions – Rachael Trickey, Call Centre Helper
• Gavin Scott, Customer Service Expert

Click here to view the slides

• Mike Murphy, Genesys

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Speaker Biographies

Gavin Scott | Customer Service Expert

After working for many years, in different contact centre roles, Gavin now works as a professional speaker, facilitator and training consultant.

Gavin is experienced at delivering high energy, highly engaging conferences to audiences up to 300 delegates, covering subjects including customer service, sales and leadership development.

Currently working as Company Director at Loaf Training, Gavin designs training programmes designed to equip your team with the right skills, tools and mindset to deliver a great customer experience every time.

Connect with Gavin on Social Media: Linkedin | Twitter

Mike Murphy | Genesys

Experienced, trusted sales professional with a deliberate focus on customer experience. Passionate about delivering on the improvement promise for my customer. For me, success breeds success that paved my way to a 30+ year sales career across just three employers.

I'd be delighted to engage, if like me you want to bring success to life within your customer experience operations.

Connect with Mike on Social Media: Linkedin | Twitter

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