eBook: A Benchmark Guide for Call Center Automation


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As the number of channels businesses use to communicate with their customers grows, it’s easy to see why AI technologies like bots, virtual assistants, and communication platforms powered by machine learning are on the rise. And as the technology improves, it stands to benefit every level of a business’s operations, including customer interactions.

In this eBook, we’ll take an in-depth look at the vital role call center automation will play in the coming years and why businesses should get on board the AI train sooner rather than later. We’ll also give you a 4-step approach to implementing automation and creating amazing SLAs with KMS Lighthouse’s latest acquisition, AI Reps.
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