eBook: Cross-Selling and Upselling in the Contact Center Industry


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As contact centers look for ways to diversify revenue, adding cross-selling and upselling to agents’ responsibilities is a key focus. Playvox recently surveyed contact center professionals about how their organizations employ cross-selling and upselling, and we share those insights in this eBook.

Get key findings on how contact centers can cross-sell and upsell more effectively: Top drivers for adding cross-selling/upselling to agents’ responsibilities, Overcoming agent reluctance and How contact centers expect cross-sell/upsell revenue to change this year and much more.
Download the eBook