eBook: How to Successfully Manage a Hybrid Contact Center Workforce


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Contact center managers realize that hybrid work environments are the new reality for post-pandemic life. Now more than ever, it’s crucial for agents to feel supported, whether they are working from home or the office.

It’s time for contact centers to begin evaluating current management policies and amend them to ensure they are fair for every employee, despite their work location — and, ultimately, that the customer experience stays strong.

Find out why it’s important to treat both work from home and in-office agents similarly to minimize resentment and attrition in this eBook.
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