Report: The Inner Circle Guide to AI Chatbots and Machine Learning

Within the customer contact space, there is a great deal of interest in how AI can work to deliver a superior customer experience at every hour of the day, across channels, leveraging the vast amounts of data that are available to many large organisations.

Supported by the speed and availability of affordable processing power, and the enormous amount of structured and unstructured data available, the opportunity exists for AI to take customer contact far beyond what is feasible now.

“The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of Contact Babel analyst reports investigating key customer contact solutions.

This guide aims to give a detailed and definitive view of the reality of implementing and using these technologies, and a view on what the future holds.