Guide: Maximize the Value of Your Voice & Screen Data

Effective call and screen recording are essential for maintaining quality assurance and compliance standards.

But just how effective are current methods? Do recordings offer insights beyond QA and compliance? Are there hidden opportunities to drive more value from these existing assets?

Uniphores U-Capture Buyer’s Guide has the answer to all these questions and more. In it, you’ll learn how contact centers are reimagining their call and screen recording as a data-fueled value driver thanks to the transformative power of AI.

Highlights include:

• Why businesses need AI-ready call and screen recording
• New use cases and value opportunities unlocked by AI-ready data
• How recording data integrates with other AI applications
• Top considerations when evaluating recording software