Webinar: AI Trends to Keep an Eye On

There are many uses for Artificial Intelligence (AI) in the contact centre, whether that’s in capturing data from customer interactions or replacing IVR processes.

But, which options might work best for your contact centre and which AI technologies are not yet living up to their potential?

In this webinar, we cut through the noise and investigate the trends in how contact centres are starting to use AI-based technologies and the benefits they’re realising from their innovative strategies.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Dr David Naylor, Humanotics

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• Miguel Caetano, Talkdesk

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Speaker Biographies

Dr David Naylor | Humanotics

Humanotics’ mission is to demystify Artificial Intelligence and help you to deliver the benefits to customer operations faster than you could do yourself. We can do this because our team bridge the gap between the technology and it's application to 'all things customer'.

Led by Dr David Naylor — who gained his PhD in AI 25 years ago — the Humanotics team are highly experienced in customer insight, data analytics, speech analytics, conversation design (for voicebots and chatbots) and machine learning applications for optimisation & prediction.

Connect with David on Social Media: Linkedin

Miguel Caetano | Talkdesk

Talkdesk Enterprise Contact Center empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions.

Connect with Miguel on Social Media: Linkedin | Twitter

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