Whitepaper: How to Optimize the Efficiency of Your Call Center


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Voice is an important and critical customer support channel. Your agents talk to your customers on a daily basis and with each conversation, you are either gaining or losing customers. According to a report by PwC, 1 in 3 customers would leave a business just after one bad experience. A prerequisite for great customer service is having a call center that functions well.

In this ebook, we will deal primarily with optimizing your call center efficiency.


White Paper written by: Freshworks
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