Webinar: Key Areas to Reduce Customer Effort

Customers want things to be easy. Contacting you in the call centre is, for most, not something they enjoy, but something they actively avoid.

So how can you make your contact centre experience effortless?

Effortless so customers have an easier experience when they contact you or - even better - effortless in that customers don't have to contact you at all.

We will explore all of the tips and tricks to help you achieve both of these goals, helping you to create simple experiences that satisfy customers.

Agenda

• Introductions – Rachael Trickey, Call Centre Helper
• Mark Gould, cp2experience

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• Neil Titcomb, Odigo

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