Guide: How can Chatbots Serve Your Omnichannel Strategy?


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Chatbot, callbot, voicebot, socialbot… The value brought by a bot to customer relations is no longer to be proved. However, it can be difficult to form an opinion on the multiple possibilities offered by these conversational intelligences.

This guide summarises the best practices and methodological keys resulting from 15 years of experience with major companies.

Key points include:
  • The right “bot” approach for your omnichannel strategy?
  • What are the key milestones and best practices?
  • What can you learn from case studies and users’ feedback?
  • Download the Guide





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