Date: 13 May 2026
Location: London
This year’s event unites CX leaders, innovators, and technology specialists to explore the latest developments in CX.
Attendees experienced honest insights, real-world stories, and a clear picture of what was next – giving them the knowledge to stay ahead of the curve.
What to Expect
Exclusive CCMA Research Launch
Discover persona-led insights into what customers expect from CX – from channel preferences, to personalisation, to the role of AI.
Real-Life Success Stories
Join leading UK & Ireland organisations to hear how they considered their people, set and implemented their CX strategies.
Networking with Peers
Meeting, swap ideas or build new partnerships with industry experts and CX leaders.
Technology Up Close
Explore an independantly curated technology expo with live demos from best-of-breed CX technologies in one space.
Expert Panels and Q&A Sessions
Enjoy an agenda full of keynotes, panels and live Q&A sessions covering practical strategies to improve CX delivery, Personas, AI technologies, and more.
AI in Real-World CX
Discover how leading teams used AI, automation, and agentic capabilities to work for both customers and agents and how to deliver real business outcomes.
Author: Route 101
Reviewed by: Robyn Coppell
Published On: 15th Jan 2026
Read more about - Call and Contact Centre Events, Route 101
