Schedule Attainment

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Schedule Attainment

How can I calculate schedule attainment for outbound queue. Bearing in mind this queue invoiced method is “FTE”

Question asked by Mohamed

These Articles Will Be Useful

How do I Calculate… Schedule Adherence?

Alternatively read one of Call Centre Helper’s Adherence Articles

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022
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