Five9 Launches Service Cloud Voice Partner Telephony Related Articles Cloud Communications: Public, Private, and Hybrid - What's the difference? How Integrating Your CRM and Telephony System Improves Customer Service Five9 Announces Service Cloud Voice on Salesforce AppExchange Talkdesk for Service Cloud Voice on Salesforce AppExchange © ra2 studio - Adobe Stock - 265767459 415 Filed under - Contact Centre News, Five9 Five9 is excited to offer Five9 Service Cloud Voice Partner Telephony on Salesforce AppExchange. With this Service Cloud Voice integration, service teams can leverage the latest telephony innovations to power an intelligent, end-to-end agent, supervisor and customer experience with Five9 CCaaS. When using the Five9 Intelligent Cloud contact centre, telephony controls embedded into Salesforce create a more powerful and productive engine for sales, marketing, customer service, support, and ticket management. Agents and supervisors are empowered with rich customer data, history, and information to transform the customer experience with every inbound or outbound interaction. With Service Cloud Voice Partner Telephony, Five9 is building on our proven track record of success and leadership to implement, add value to, and support innovations with Salesforce. Five9 integrations with Salesforce help businesses reimagine their customer experience by enhancing agent productivity, efficiency and engagement. As Salesforce rolled out Service Cloud Voice over the last year, Five9 conducted an international pilot of Service Cloud Voice Partner Telephony with a global leader in prestige beauty products in the Spring. This activity confirmed the value and direction of the Five9 integration with Salesforce. The integration between Five9 and Salesforce enables customers to benefit from continuous product innovation. We are pleased to place the power of the Five9 portfolio at the fingertips of users to help them reimagine their customer experience. The Five9 integration with Service Cloud Voice for Partner Telephony is currently available on AppExchange. This blog post has been re-published by kind permission of Five9 – View the Original Article For more information about Five9 - visit the Five9 Website About Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. Read other posts by Five9 Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Five9 Published On: 7th Jul 2021 Read more about - Contact Centre News, Five9 Recommended Articles Cloud Communications: Public, Private, and Hybrid - What's the difference? How Integrating Your CRM and Telephony System Improves Customer Service Five9 Announces Service Cloud Voice on Salesforce AppExchange Talkdesk for Service Cloud Voice on Salesforce AppExchange Related Reports Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 A Buyers Guide to Selecting a CCaaS and CX Provider eBook: How to Blend People and Technology in a Budget Friendly Way Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter