Integrating Social Customer Service Into Your Omni-Channel Strategy
THE DATE: 13-14 April 2016
THE LOCATION: This year, the Conference (13th April) takes place at 1 America Square in the City of London, a stunning conference centre where delegates can enjoy presentations, mingle with exhibitors and enjoy a hot lunch in a secure, self-contained suite of rooms.
The Workshop (14th April) will take place at IPA in London located on 44 Belgrave Square, SW1X 8QS.
THE DESCRIPTION: About #SCSS16
Social Customer Service Summit is a two-day conference and workshop that explores the growing integration of social and digital in the customer space.
Not your usual conference, SCSS16 is designed to be completely interactive with peer-to-peer collaboration and problem-solving high on the agenda.
Reasons to attend:
- Hear insights from HP, IBM, Travelex & Transport for London.
- Workshop solutions to your problems with leading #socialCS experts.
- Network with 120+ senior Customer Service and CX professionals.
- Join our Master-class (Day 2) to create your Customer Hub.
Speakers & Table Hosts
- Josef Bergman, Social Customer Care – EMEA Lead, HP
- Sabrina Rodriguez, Global Social Media Manager at Travelex
- Steven Gutierrez, Lead Social Media and Content Editor, Transport For London
- Martin Hill-Wilson, Author of Delivering Effective Social Customer Service
- Bian Salins, Head of Social – Digital at TSB Bank
- Guy Stephens, UKI Comms Lead for Salesforce & Social Customer Care, IBM
- Danielle Sheerin, Director and Consultant at BrightCultures
- Luke Brynley-Jones, Founder & CEO at Our Social Times
Feedback from 2015:
“Very focused and well documented. Engaging format and great networking!.” VP Customer Service EU, eBay
“The content was incredibly pertinent to me and really helped crystalise my proposals for social”. Head of Multi-Channel, British Gas
“Thanks for a great day. Great speakers! Great event!”. Social Media Manager, AIB
THE COST:
Conference Only: £295.00
Workshop Only: £395.00
Conference & Workshop – Ticket to both days with full access, lunch and refreshments: £595.00
Three tickets to both days (for the price of two!): £1190.00
We are offering a 10% discount to all our readers simply quote: CCH10SCSS
THE ORGANISERS: Our Social Times
THE WEBLINK: http://socialcustomer.co.uk/
Author: Rachael Trickey
Published On: 1st Mar 2016 - Last modified: 22nd Mar 2017
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